FAQ page
Frequently Asked Questions
1. What sets Tamarid Deli apart from other grocery stores?
At Tamarid Deli, we prioritize incredible customer support and always put the customer first. We strive to provide a seamless and satisfying shopping experience.
2. Do you offer nationwide delivery across the UK?
Yes, we offer nationwide delivery to all locations across the UK.
3. What are the delivery charges and estimated delivery times?
Our delivery charges are based on the weight of the parcel. For parcels up to 25kg, the delivery fee is £7.95. However, for orders above £100, delivery fees are waived. We aim to deliver your order within the next business day.
4. How can customers place an order on your online store?
Placing an order on our online store is simple. Just add the desired items to your basket, proceed to the checkout, and provide any additional information in the notes section. Then, proceed to the payment tab to complete your order.
5. What payment methods do you accept?
We accept all major card providers, including Apple Pay and Google Pay.
6. Is there a minimum order requirement?
No, there is no minimum order requirement. Feel free to order any quantity you desire.
7. Can customers track their orders?
Yes, each order will receive a unique tracking number after it is processed. You can use this tracking number to monitor the progress of your delivery.
8. What is your return policy for grocery items?
For detailed information about our return policy, please visit our Returns Policy page at https://tamariz.co.uk/pages/return-policy.
9. Do you offer any discounts or loyalty programs for customers?
We frequently update our website with special offers and promotions. Additionally, we are soon launching a loyalty program to help customers save even more money.
10. How can customers stay updated with your latest products and offers?
To stay informed about our latest products and offers, we recommend signing up for our newsletter. This way, you'll receive regular updates directly to your email inbox.
11. How can customers contact your customer support team?
You can reach our customer support team by emailing us at delitamariz@gmail.com or by calling us at 020 7159 7266.
12. Do you have a physical store where customers can visit?
Yes, we have a physical store located at 24 Craven Park Road, NW10 4AB, London. Feel free to visit us during our opening hours.
13. Can customers request specific items not available on your online store?
Yes, if you have any specific item requests, please send us an email, and we will do our best to add the item to our store.
14. Are the grocery items you sell imported directly from Portugal?
Absolutely! Every single item within your order is imported directly from Portugal, ensuring the authentic taste and quality you expect.
15. Are your products suitable for individuals with specific dietary requirements?
The suitability of our products for specific dietary requirements varies. Please check the product pages before placing an order to ensure they meet your dietary needs.
16. Do you offer any gift options or personalized messages with deliveries?
Upon request, we can consider providing gift options or including personalized messages with deliveries. Please contact our customer support team to discuss your requirements.